Shipping Information
We make best efforts to ship your products to your desired destination in the most economical way possible given your specified date and production limitations. The most economical means of transportation is typically UPS Ground. In some cases where product is extremely heavy, another common carrier may be used.
Should you have special shipping needs, including the need to divide shipments among multiple destinations, please contact info@identity-links.
All orders are shipped FOB (freight on board) from the factory. This means that you own the merchandise from that point on. We guarantee that your items will leave the factory on or before the ship date specified on our Order Acknowledgment. We cannot be held responsible for goods lost or delayed by common carrier, international or US Customs departments or by 'acts of God'. We will typically notify you with tracking information within 24 hours of shipment. If you have any questions or problems, please call customer care toll-free at 888-282-9507 for assistance.
We are able to ship to most locations in the US and abroad although individual carriers have restrictions regarding PO and APO boxes.
All orders will be shipped using Identity-Links account and billed with your order at published rates for that carrier. If you prefer to use your own account, we can accommodate you. Please provide us with the carrier name and your account number via email. If you choose to use your own account, you will be solely responsible for the insuring of your shipment. If your shipment is damaged or lost in transit, you will be responsible for the full invoiced amount of the items.
Unless otherwise specified, all shipments sent using UPS or Federal Express services will be insured for full value by Identity-Links and included as part of our shipping and handling charges to you. Any customer not wishing to pay for this expense must communicate this to us on their Order Acknowledgement.
Identity-Links offers all classes of service offered by Fed Ex and UPS.
Additionally, Saturday deliveries are limited to domestic US shipments only and only apply to UPS Next Day service. Saturday deliveries will result in additional shipping charges.
Please keep in mind that there are differences in transit time and charges to residential and commercial address. If shipping to residential address you must specify to your sales rep prior to ordering. Transit times and charges vary between residential and commercial addresses and we cannot be held responsible for these differences or delays. You will receive an order confirmation confirming your shipping address to approve. Please note that we assume all shipping addresses provided with a company name are not residential addresses and addresses without company names as residential.
Finally, because Identity-Links sends its products from a network of factories around the country, orders placed on the same day may arrive at different times. If you have unique needs regarding arrival of products, please be sure to specify those needs in an email. If you have additional needs after placing an order, please call you representative directly.
Split Shipments
Do you have a trade show in Los Angeles and a sales meeting in Boston? At Identity-Links, it is no problem at all for us to send your items where they need to be. In an email, just specify that you need your order sent to multiple locations. A Customer Care Representative will call you or send you an email in order to obtain the details. We require that at least one full carton of product is shipped to each location. Freight will be billed individually for each shipment on your final invoice and a handling charge of $10.00 for each additional location may be added.
